Refund and Returns Policy

Our Promise

RAYS Home Appliances promises to deliver the best services, advice and convenience to our customers which they actually deserve, hence proving ourselves to be the trusted partner for technology. We deliver all our products at highly competitive prices. In case if you are not completely satisfied with your purchased product, we can help you with an exchange, return and refund.

Return Policy

RAYS Home Appliances believes in 100% return and refund of the products. There are certain conditions that must be fulfilled while making a product return:

  • The product must be unwashed, unused and in its perfect condition
  • The purchased product should include its original tags, accessories, user manual, warranty card and freebies
  • The delivered product should be returned in its undamaged and original packaging box.

If we find that the returned product is not in a satisfactory condition, we reserve the right to send it back to you.

Reasons of Return

  1. The purchased product is slightly damaged, broken or malfunctioning
  2. Incorrect or incomplete product has been delivered
  3. The purchased product needs to be exchanged with another brand

 Refund Policy

RAYS Home Appliances holds certain rules for a refund which are as follows:

  • The product can be refunded within 7 days of purchase
  • The refunded amount will be given back as per the purchased price subject to products conditions packing and documents.